Privacy Policy


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information. 

Payments are processed by Shopify Payments (powered by Stripe) or alternatively via your Paypal or Amazon Payments accounts. Shopify Payments may require your card holder data to be processed or transmitted outside of the EEA. You can review the Stripe privacy policy at We will share information with Shopify Payments/Stripe only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. No other information is disclosed to third parties other than necessary for operational reasons such as delivery. 

The payment page of the website is encrypted so that your card/payment details are kept secure whilst making payment. 

Our website uses cookies. Cookies are small files of strings of numbers and letters placed automatically into the cookie folder of your browser when using a website. We use cookies on our website as necessary to help your user experience in ways such as remembering you as a registered user, allowing you to place items in your basket and pay, making the website easier and faster to navigate and to spot general improvements. If you disable cookies you will likely encounter problems navigating the website with ease. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. 

We may collect, store and use the following kinds of personal information: 

(a) information about your computer and about your visits to and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation 
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services 
(c) information that you provide to us for the purpose of registering with us 
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters 
(e) any other information that you choose to send to us 

Using your personal information  
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. 

We may use your personal information to: 
(a) administer the website 
(b) improve your browsing experience by personalising the website 
(c) enable your use of the services available on the website 
(d) supply to you products purchased via the website 
(e) send statements and invoices to you, and collect payments from you 
(f) send you general (non-marketing) commercial communications 
(g) send you email notifications which you have specifically requested 
(h) send to you our newsletter and other marketing communications relating to our business (you can inform us at any time if you no longer require marketing communications) 
(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user 
(j) deal with enquiries and complaints made by or about you relating to the website 
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us 
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing. 

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. 
In addition, we may disclose your personal information: 
(a) to the extent that we are required to do so by law; 
(b) in connection with any legal proceedings or prospective legal proceedings; 
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); 
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; 
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information. 
Except as provided in this privacy policy, we will not provide your information to third parties. 

Security of your personal information 
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. 

You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website or make payments). 

Policy amendments  
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. 

We may also notify you of changes to our privacy policy by email. 



You acknowledge and agree that all copyright, trademarks and other intellectual property rights in all material or content supplied as part of our website or used by our company shall remain at all times vested in us including but not limited to design, graphics, photography, look and appearance of products & website.  

Our photography may not be used on any other website or media unless permission has been obtained  from us in writing and any fees paid, and even then, must be accredited to and used solely to promote Walcot House products.

Measuring Guide

What curtain pole length do I need?

Walcot House measuring guide for curtain poles

Measure the width of your window (cm)

Add a minimum of 15cm either side, preferably more, but for full curtains or wide windows allow at least 25cm if you have the room, excluding finials (decorative pole ends).

Choose a stock length or cut to size yourself for non standard lengths (we promise it's really easy!)
    Helpful tip: Ensure there is room for your finials beyond the ends of your pole.
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