UK mainland delivery is within 8 working days for the majority of our products
We do not have a showroom, but see our 'Find a Designer' section for details of designers or curtain makers close to you who have our product sampling. Please note that not all of our recommended designers have showrooms, so it is advisable to call first to make an appointment.
Alternatively, you can order samples of all our products online here.
The product images on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display will reflect the actual colour of the products. We strongly advise that if colour matching is important, you buy the samples offered for sale on our website.
Although we have made every effort to be as accurate as possible, all sizes, weights, colours, capacities, dimensions and measurements indicated on our site have a 5% tolerance.
Please see our Measuring Guide.
You will have everything you need in the pole set you purchase, but if your curtains are heavy weight (i.e. very long, lined, interlined or blackout curtains) and you are purchasing a 19mm or 30mm diameter pole set, we recommend you purchase our support arms here which attach to your brackets to give a stronger fixing.
If in doubt please contact us to discuss requirements and we can steer you to the correct product online for your needs.
Architrave brackets have elongated fixing plates to give you a larger surface area to fix to the wall for a stronger fixing, reccommended for heavy curtains or weak fixing points. Architrave brackets are supplied automatically with the 50mm pole sets, but not the 19mm or 30mm pole sets. If you want them on the 19mm or 30mm pole sets you can order these support arms which upgrade the standard brackets into architrave brackets.
If you have selected rings in your pole set, we supply one for every 10cm of pole rounded up to an even number (i.e. a 150cm pole set will have 16 rings). If additional rings are required you can order these here
A step by step guide for how to fit your curtain pole will be supplied with your pole set. You can also view fitting instructions here.
We offer a free cut to size service so you don't need to cut the poles yourselves. You can specify this in the product page before you add your pole to the shopping cart.
However if you would prefer to cut them yourselves, here's how you can do so:
Make sure your pole is secure, ideally using a clamp to hold it in place. For best results use a bench mounted saw for a smooth and straight cut. If you do not have access to one then you can use a hack saw for metal poles, or a hand saw for wooden poles.
Please note the motorised poles cannot be cut down once they are made so the correct size must be specified at the ordering stage.
We have put together a useful guidehere to keep your pole looking in tip top form.
Not at the moment. All our poles are supplied straight so not suitable for bay windows
Our 50mm diameter tracked poles can by made in lengths of up to 10m, and can have as many brackets as required to provide incredibly strong support. They work very well with heavy curtains as the track runners give you a smooth glide, making them easy to open and close. For the ultimate ease of use, try our motorised curtain poles which are operated with the push of a button.
If you don't want a tracked pole, then stainless steel in 30mm and 50mm diameter is the next best option, and can be made in lengths up to 4.8m. These are suitable to use with curtain rings or eyelets.
Any 50mm wooden pole or bronze pole with rings is also suitable in lengths up to 4m.
We no longer offer a cording service. We have found that the new cord safety legislation, combined with windows getting increasingly wider, has resulted in cording becoming impractical and troublesome for the user, with excessive friction, sagging cords, and difficulty using the cords due to the required use of tension pullies combined with very short lengths of cord.
We recommend you try a beautifully simple to operate 'tracked only' pole (and use a draw rod if the fabric is delicate), or our motorised curtain poles which are operated with the push of a button.
Yes, although payment must be made online. This is incredibly straigtforward to do as we will email you a payment link where you just have to enter your card or paypal details and everything else is done for you.
Your cart will be automatically saved for at least 5 minutes if abandoned. However, depending on your browser, your items may still be visible in your cart unless you clear you browsing data/cookies.
Yes but you will need to contact us immedietely after placing your order, as sometimes we start preparing your order within minutes of it being placed.
Bona fide trade customers can receive a trade discount on all products in the Walcot House shop. If you would like to become a trade customer, please apply here.
You will need to use the same email address that we have registered on our trade system for the discount code to be applied in the checkout. Contact us if you have having problems.
We hold all our items in stock (apart from the motorised poles), and aim to despatch your order within 7 working days, with delivery Monday to Friday, 7.30am - 6pm. Please allow longer during busy times such as the lead up to Christmas.
We recommend that you do not book a fitter until your goods have been received and checked, as we cannot be held liable for any delays due to missing or damaged items.
We do our utmost to show only those products which we have in stock. However, in the event that your item is out of stock when we receive your order, we will notify you immediately so that you can either choose to wait for your items, choose an alternative, or cancel your order. If you choose to wait for your order, full payment will be taken at point of order.
All delivery times are approximate, and we will not be held liable for any compensation as a result of any unexpected delays.
We will, from time to time offer ends of lines or discontinued items. These will always be marked clearly as limited stock.
Yes. Once your order has left us you will be notified by email that your order is on its way, and also when you can expect this so that you don’t miss your delivery.
In the event of items being undelivered, you will receive notification from the courier or ourselves. Should the items be returned to us there will be a re-delivery charge to resend them to you.
Yes, you can check the status of your order by using the link in your order confirmation emailed to you. Once your order has been despatched you will also receive a shipping confirmation email containing a delivery tracking link.
At the moment we are only delivering within the UK and the USA. However we can sometimes deliver worldwide for substantial order. Please contact us for a quote.
This is calculated in the website's checkout once you have entered your delivery address.
Usually we use DHL Parcel or Tuffnells, or Royal Mail for smaller items. The shipping information will be on your emailed shipping confirmation. You will be notified by email immediately your package is despatched.
Items are sent as soon as they are packed, and usually within 7 working days of receipt of order. We will send you an email confirmation at this point confirming the courier used and your parcel tracking number. If you would prefer to receive your goods much later or within a specific time frame, please specify this in the special delivery requirements notes box found in the shopping cart before placing your order. In the event we can't meet your delivery requirements we will contact you straight away.
Once the order has left our premises, you may still be able to change the delivery date by a few days by contacting the courier directly using the tracking number supplied.
We will send you an email confirmation once your order has left us, confirming the courier used. You will also receive the tracking number and they will contact you to let you know when the goods will be delivered. You can rearrange delivery through the link in their text/email.
If you are not in when the courier tries to deliver they will leave a card. You can follow the instructions on the card to rearrange delivery at a suitable time, however, if the couriers do not hear from you they will usually automatically try to re-deliver the next working day.
Our couriers will deliver Monday – Friday between 7.30 AM and 6 PM.
Our Couriers will try to deliver the parcel to you on 2 separate occasions, but if the parcel is then returned to us, we will need to pass on the additional charge for the parcel to be redelivered to you at a later date.
Our couriers are chosen as being reliable and professional, but occasionally damage may occur in transit.
Please check your order carefully upon receipt. In the event that there has been any damage to the order in transit to you, you must advise us by 12 noon the day after delivery, so that we can instigate a claim with the courier.
We will then arrange for the damaged parcel to be collected from you, and a replacement to be sent to you as quickly as possible.
If you have been notified that your parcel has been despatched but you don't receive it within the advised time scales, please contact the courier with your tracking number. If you have any further problems, please email us at shop@walcothouse.com.
Yes, as long as we haven't started processing your order, which we sometime do within minutes of receiving your order. Please see our Cancellation & Returns policy.
This depends if the product was made to order, which a lot of our curtain poles are. Please see our Cancellation & Returns policy.
Click on the ‘forgotten password’ link. You will then receive an email with a link to reset this.
Yes, you can change your account details by logging into your account or emailing us.
You can download your VAT invoice from your order confirmation email.
If your payment won't go through it may be for several reasons:
1. Because the post code or address your card is registered to doesn't match the billing address. You could try another card.
2. Try a different browser (internet explorer is not a good one!) or device, clear your history or refresh your screen. If it's a large sum your bank may block the transaction until they've checked with you, particularly if you've not made an online payment to our store before
3. If you're still having issues, best to call us.
You will receive an order confirmation immediately at the email address you supplied on registration or placing your order as a guest. If you have not received your order confirmation please contact us so that we can check this for you, as your email address may have been entered incorrectly or you may not have completed your transaction. Be sure to also check your junk email folder!
